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Donor Support

Donor Support

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18 articles in this collection
Written by Carl

How to Log In

How to Log In to your Revv Account
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Written by Carl
Updated over a week ago
Help with Donations

Request a Refund

How to get a recent donation refunded
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Written by Carl
Updated over a week ago

Cancel a Recurring Payment

Get help turning off a recurring donation or managing your membership
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Written by Carl
Updated over a week ago

View Your Donation History

How to see all donations you have made
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Written by Carl
Updated over a week ago
Help with Merchandise

Where is my stuff?

Get help with the shipping status of an order
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Written by Carl
Updated over a week ago

Tracking Order Shipping

How to find out where your order is
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Written by Carl
Updated over a week ago
Managing Your Revv Account

Creating a Revv Donor Account

This guide shows you how new donor accounts are made
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Written by Carl
Updated over a week ago

Reclaim Your Account

How to make a new account that includes your past donations or revive a deactivated account
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Written by Carl
Updated over a week ago

Deleting a Revv Donor Account

Closing or deleting your account also deletes your personal information and saved credit card information. This cannot be reversed.
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Written by Carl
Updated over a week ago

Change Your Account Password

How to Request a Password Reset and Change Your Password
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Written by Carl
Updated over a week ago

Update Account Payment Method

This guide shows you how to change the credit card associated with your account
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Written by Carl
Updated over a week ago

Update Personal Account Info

How to change your address, name, and employment info.
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Written by Carl
Updated over a week ago
FAQs

What is Revv?

A brief overview of what Revv is
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Written by Carl
Updated over a week ago

What is a Revv Account?

A quick overview of Revv accounts
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Written by Carl
Updated over a week ago

Was my donation matched?

Questions regarding double and triple matched donations
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Written by Carl
Updated over a week ago

What happens to my subscriptions when I update my credit card?

How changing credit cards affect subscriptions
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Written by Carl
Updated over a week ago

Why can't I change my email address?

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Written by Carl
Updated over a week ago

Why is there a $1 charge from Revv on my bank statement?

An overview of temporary authorization holds
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Written by Carl
Updated over a week ago